Artists set their own postage and packaging costs for each artwork and can decide whether to ship to Europe and internationally as well as the UK. Please see individual artwork listings for further details.
Buying from Illustrato.rs
Illustrato.rs is a place to buy beautiful artwork from some of the UKs most talented artists. When you place an order on Illustrato.rs, you are purchasing directly from the artist who created it.
Once your payment has been processed the artist will receive your order and will dispatch your artwork within three working days.
If you are buying artwork from a number of different artists in the same session, the process remains the same - after your payment has been processed each artist will receive their part of your order.
If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address if applicable.
When a package is returned to the seller as undeliverable they will issue a full refund including delivery charges.
Sellers are unable to resend packages that have been returned to us as undeliverable. If you would still like to purchase those items, you're welcome to place a new order on our website.
Change or cancel an order
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it.
If you’d like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please email email@example.com stating your order number and date.
If your order has already been despatched or delivered, then you’ll need to follow our returns procedure in the event of any unwanted products.
There are some products which cannot be refunded, exchanged or cancelled, including personalised and made-to-order items.
Track your order
To check your order status, just click on the Your account link at the top of the page, sign in and then click View orders.
Order received means your order hasn't been processed yet.
Order processing means your order could be at any point between the artist receiving it and despatching your goods.
Despatched means your order has been posted by the artist.. You'll receive an email confirming despatch. Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the artist.
Cancelled means your order has been cancelled either by you, the artist or us.
If you find that your order has only been partially delivered, this may be because other items are being despatched from a different location. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please contact the artist you ordered it from.
Your purchase history
To find out more information on your past orders, please sign into your account here.
Missing, incomplete or damaged orders
If your order hasn't arrived, or arrives incomplete, first of all please view your order online. If your order has been despatched but hasn't arrived within the expected time period, please contact the artist. To contact an artist you will need to create an account on illustrato.rs if you haven't already. Then visit the profile of the artist you wish to contact and click 'Send artist a message'.
If you've more than one item on your order, please bear in mind that products may be sent out from multiple locations and artists and so arrive separately. However, if this is not the case and you haven't received the entire order as detailed in the order confirmation email sent to you, please contact the relevant artist as above.
If your order arrives and the artworks are damaged, please contact us to arrange a return.
Returns can be made through Royal Mail.
Contact us to tell us about the items you wish to return. Please include the order number, stock number, the reason for the return and whether you'd like a refund or a replacement. To do this, use the returns form here.
We will email you back with instructions for returning by Royal Mail.
We want you to be happy with your purchase. If you're not, just return the artwork following the instructions above, and the artist will either exchange or refund your order. Please see below for items excluded from this policy.
Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within seven working days of receipt. To arrange a refund, please follow the returns procedure above.
We regret that artists are unable to refund, exchange or accept order cancellations for any item that is in any way personalised or made to measure.
Condition of returns
It's important that returned items are in the best possible condition, so please take good care of them.
This does not affect your statutory rights.
This is the title of your artwork.
This is a one sentence description of your piece - for example: 'Pen and ink on watercolour paper', or 'Limited edition screenprint'.
Put as much information here as you can about your artwork, to help users gain more understanding about its context. For example if the artwork is a commission, state who it was commissioned by, an overview of the brief, where and when it appeared etc.
This is a small, cropped version of your artwork that will be used in listing pages. Upload your image and use the cropping tool to select your chosen area.
These are the the full versions of your artwork. Upload an uncropped version of your artwork first, then as many cropped versions as you wish to highlight particular details or features. These will be displayed in a slideshow.
Choose the tags that best describe your artwork. You can select more than one category by holding the shift key. If you need a tag that is not present, email us at firstname.lastname@example.org stating what you need and we'll add it to the list.
- SKU (Stock Keeping Unit) – The store uses this code to keep track of your artwork. It can be anything you wish, but it must be different for each artwork.
- List price
- Sell price – Enter how much you wish to sell the artwork for
- Dimensions – Enter the width and height of your artwork
- Package quantity
- Default quantity to add to cart
- List position
- Default product shipping type – Leave at 'Store default'
- United Kingdom – Enter your postage and packing costs to send to the UK
- International – Enter your postage and packing costs to send internationally
- Europe – Enter your postage and packing costs to send to Europe
If you want the system to keep track of how many copies of each artwork you have for sale, you can use the stock tracking system. When the stock level reaches zero, the buy now button is replaced with a red dot. After you have entered your artwork detials, click 'Save and continue'. After the page has reloaded, you'll see a new 'Stock' tab at the top of the page.
Click this tab and fill in the details. In the stock field, enter the quantity that you have. If you're adding an original artwork, for example, the quanitity will be 1. Then, enter the threshold. When the stock quanitity drops below this number, the system will email you to say the stock is low. Lastly, click the Active box to enable stock tracking. Click Save changes.
Thank you for considering Illustrato.rs to sell your artwork and help make it the best place for illustration on the web. We've briefly outlined below the criteria for what you can and can't list for sale.
What you can sell on Illustrato.rs
Illustrato.rs is dedicated to promoting contemporary illustration, so any artwork that you list must fit broadly into the practice of illustration. Works of art that don't (as determined by Illustrato.rs) will be removed. If you're unsure of whether your work does fit into this category, please do contact us before listing.
The artwork must be your original design. If an artwork contains work by other people, for example collages, patterns etc. you must have permission for use and the majority of the piece must be your own. If you have worked on a piece with others you must clearly state this in the artwork description.The artwork doesn't need to be made by you - eg. sceenprints, giclee prints etc. but it must be your original design and not a copy of someone else’s.
What you can't sell on Illustrato.rs
Items which infringe copyright
See our copyright topic for information on copyright infringements including a list of known products and terms.
We don’t allow artwork on Illustrato.rs that have been 'assembled' from mass produced components with no original design involved.
Vintage artwork can only be sold on Illustrato.rs if it has been significantly modified by yourself.
Artwork that was not created by yourself
You must have created the artwork yourself or had a sigificant involvement in its creation. If you have worked on a piece with others you must clearly state this in the artwork description.
“Adult” and pornographic items
Items which are deemed to be pornographic or of an “adult nature” (as interprated by Illustrato.rs) are prohibited. If unsure you are recommended to contact us before listing in order that your account is not suspended.
Illegal, hazardous or dangerous Items
Items which have been gained illegally or which are stolen or for which it would be illegal to trade (e.g. drugs, items sold as toys without the necessary license, copyrighted work or reproductions of copyrighted work without permissions). Harzardous or dangerous items such as weapons, knives or chemicals are not allowed.
How it works
This is a quick summary of the steps involved in receiving and dispatching orders – you will only need to worry about step four, as the others are either the responisbility of us, the customer or automated through the site.
1. A customer chooses artwork they wish to purchase and adds them to their shopping cart
2. When they're ready to make the purchase they proceed to the checkout and enter in their details and pay using our secure payment service, SagePay.
3. When the payment has been confirmed by SagePay you will receive an email from Illustrato.rs saying that an order for your artwork has been placed.
4. You dispatch your artwork to the customer and confirm that your part of the order is complete.
5. After the seven-day statutory returns period has expired we will deposit your funds (minus commission and any transfer charges) into your PayPal account. This usually happens at the end of the month.
When you recieve an email notifying you of an order, click the link to view the full details. This will show you the piece which has been ordered, as well as the customer's details.
Alternatively, you can reach the order details page by logging in and going to My Account and under the My shop heading in the right sidebar, and click My orders. This will give you a complete list of all the orders you've received, and the status of each order.
To view the order details, click the magnifying glass icon in the Actions column.
Communicating with the customer
If you want to communciate with the customer for any reason - for example to let them know you've shipped their order, on the order details page, click Add an order comment and write your message in the text field. Don't forget to write your name so they know who it's from. Tick Send e-mail notification on update and click Update.
NOTE – only contact the customer when absolutely necessary. They may have bought artwork from a number of artists and could end up being bombarded with emails.
How you decide to package the artwork is up to you, but it's essential that you make sure that it won't get damaged in transit. To print a delivery note to include in the shipment, go to the My orders page and click the printer icon in the Actions column of the relevant order. This will pop up a simple delivery note in a new window which you can then print.
When you've posted your order, you need to change the order status to complete. To do this, go to the My orders page and click Fulfill orders. To confirm that you've shipped your order, tick the box in the Actions column of the relevant order and click Update.
In your email, please tell us a bit about yourself, include a link to your website or blog and attach at least five images of your recent illustrations.
A note about what we're looking for...
Since quality is so important to us, we don't let just anyone sell their work on illustrato.rs. It doesn't matter what style, subject matter or genre you work in - what matters is that the work you produce is of a sufficient standard. But don't let that put you off applying; if you're an illustrator and you think you might be what we're looking for, we want to hear from you.
We will always try to reply to applications within five working days, to let you know whether you have been accepted and how we made our decision.
Why sell your artwork on illustrato.rs?
Here are a few good reasons why you might like to sell your work on illustrato.rs:
illustrato.rs is an exclusive and carefully curated online marketplace, featuring some of the most exciting illustrators currently wielding pen or mouse and producing the highest quality work. illustrato.rs boasts a diverse range of styles, techniques and practices. Your work will be associated with the very best in professional contemporary illustration.
If you are chosen to be part of illustrato.rs, your work will be visible alongside other great art and be promoted to an enormous and varied range of interested buyers.
A wider reach
A shop on your site may be quite continental, but illustrato.rs is an artist’s best friend. illustrato.rs will actively seek out buyers on your behalf and will use its database for the benefit of illustrators and art lovers everywhere.
You can even embed your illustrato.rs shop into your own website - it will update automatically as you add and remove work on this site.
There are no charges for having a profile or for listing your artwork on illustrato.rs. All we charge is 18% commission on your sales. Pretty reasonable, eh? You can cancel your account at any time, but we really don’t think you’ll want to.
We're nice people
We're on your side. We created illustrato.rs as a service to illustrators because we love illustration and think it deserves to be collected every bit as much as fine art, sculpture and all that other stuff.
Legal info for artists
Items sold on Illustrato.rs must not infringe someone else's copyright. So if you are listing items to sell please make sure that:
- all artworks are your original work
- any items made from bought fabric can be resold
- items made from patterns, kits, stencils or stamps can be legally resold
- if your item includes an image that has not been created by you that you are licensed to use it.
What do I do if I feel a seller on Illustrato.rs has breached my copyright?
Please contact Illustrato.rs if you feel that an artist on Illustrato.rs has breached your copyright. We ask that you provide us with written details of the copyright infringement including evidence and the details of the artist in question including item number and description. If the copyright infringement concerns a trademark please include your registered trademark number.
Please send this information in writing to:
The Illustration Gallery LLP
157 Blandford Road
Illustrato.rs' policy on removing reported items
Users report items on the site through our monitored reporting system, sometimes this is to report items that they feel breach copyright. Illustrato.rs can only remove these items, or suspend an artist, if we know that these items definitely breach copyright, usually following some kind of contact from the company or person who owns the Intellectual Property rights. It isn't possible for our team to research every copyright infringement we are notified about which is why we would like to help our artists become as informed as possible about what constitutes an infringement.
For more information on copyright, please visit:
The European Distance Selling Regulations (DSRs) set out the legal requirements for selling online. It is vital that all Illustrato.rs artists understand and abide by them.
The regulations cover:
- descriptions of items and services
- delivery arrangements
The Illustration Gallery,
157 Blandford Road,
Telephone: +44 (0)20 8663 9431 (9am-5pm GMT)
illustrato.rs is a trading name of The Illustration Gallery LLP. Registered company no. OC360824.
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However, that's not quite all there is to it - here are some more objective things to consider when selecting a piece.
- How much are you willing to spend?
- Why are you looking to buy? Is it a gift or for your home?
- Where are you planning to display it?
- Does it make you feel good?
- Can you not imagine going without it?
You can get a good feel of the work you like by browsing and searching the illustrato.rs catalogue:
If you need help with your search, please do contact us at email@example.com.
Buying original art vs. prints
Some artists only offer original pieces of work, while others - especially those who work entirely digitally - produce limited and unlimited edition prints. The value of the piece is often determined by the number of copies available.
These are the original drawings or paintings by the illustrator and there is generally only ever one of each. These may also have been used in another context – for example the piece 'Can you remember what happened before that?' by David McPhail was originally created for the Children's book 'Tell Me the Day Backwards' by Albert Lamb.
- Browse original artwork
Limited edition screenprints
Screenprints are very high-quality prints produced in limited quanitites, usually 10-100. Each piece will be individually signed and numbered by the artist, however it's not true that lower edition numbers are more valuable than higher ones.
- Browse limited edtion screenprints
Giclee prints are high quality digital prints and can be available in limited or unlimited editions, depending on the artist and the piece in question.
- Browse giclee prints
You should always make sure a piece of art is signed and dated - and numbered if it's part of a limited edition.
Building a collection
You may find you're interested in a particular illustrator and decide you'd like to build a collection of their work. Or you might want to broaden your collection around a theme, such as animals or Children's book illustrations.
Developing a conversation with artists, galleries, illustration blogs and arts organisations is fun and will really help you to get a better understanding of contemporary illustration. You'll increase your knowledge and improve your future artwork choices. Artists and gallery owners are happy to share their knowledge, so do ask for advice and further information.
When buying a work of art you are still covered by the Sale of Goods Act 1979 (amended by the Sale & Supply of Goods Act 1994 and the Sale and Supply of Goods to Consumers Regulations 2002). The law provides certain implied or automatic statutory rights under this contract. The Sale of Goods Act 1979 states that goods should be:
- Of a satisfactory quality: i.e. of a standard that a reasonable person would consider to be satisfactory; generally free from fault or defect, as well as being fit for their usual purpose, of a reasonable appearance and finish, safe and durable.
- Fit for the purpose: i.e. goods should be fit for any specific or particular purpose made known at the time of the agreement.
- As described: i.e. goods should correspond with any description applied to them. This could be verbally, words or pictures on a sign, packaging or an advert.
Office of Trading Standards, 2005 Buying goods Your Rights
For further information on consumer rights visit tradingstandards.gov.uk
We offer a complete range of consulting services, from planning and stratregy to supply and installation. We can place art in hotels, businesses, corporate collections, restaraunts and more.
Our online gallery is just the start as we work with a vast and exciting range of talented artists and can source or commission whatever you're looking for.
Please do get in touch with us at firstname.lastname@example.org - all enquiries are very welcome.
We offer a complete illustration sourcing and commissioning service. The illustrators featured in the gallery are only the start as we work with a huge network of talented artists.
Send the details of your project and a short brief to email@example.com and we'll find you the perfect person for the job.
We love to hear about what you're working on – or your company or client news – as long as it is relevant to illustration and you send us everything we need. Here's what to do:
- Write your text or paste your press release copy into the body of your email
- Make sure your content is relevant, interesting and well-written.
- Attach at least one web-ready JPEG to the email. It needs to be 800px or more wide.
- Send everything to firstname.lastname@example.org.
Please note that if you're sending work you must have created it yourself.
We consider all submissions for publication, but we can't guarantee that we'll post everything – we will let you know if you have been successful.
Thanks for submitting your news!
Need more help?
If there's anything not covered here, or if you would like to speak to one of our team, please do get in touch.
Phone: 0208 8663 9431